SECURITY PROTOCOL | COVID-19

Check-in andCheck-out

  • Guests are informed at check-in on the new rules to be followed

  • Our reception staff always wear protective face masks

  • Minimum distance of 1 meter must always be maintained between guests and staff and between staff members themselves

  • Room key cards are disinfected after each use

  • Our reception staff periodically sanitize the desk, on which a Plexiglas divider per station has been placed

  • Elevators must be used by one person at a time or by guests staying in the same room

  • Fast check-out is highly recommended and invoices are sent electronically

  • Personal protective equipment and hand sanitizers are available for guests at the reception upon request.

 

Rooms

  • New standards of room cleaning have been adopted, with special attention to high contact surfaces

  • Courtesy line is completely replaced, even if not used, after each guest departure

  • Kettles with tea and coffee sets in all rooms

  • Minibar products on request

  • All paper material and unnecessary items are removed from guestrooms

  • If a guest has health problems, he can contact the reception for assistance directly from his room, avoiding any contact with staff

Breakfast

  • Breakfast can be served on the takeaway tray or directly in the room, and can be enjoyed on the terrace or in the room

  • Regular and frequent cleaning and disinfection of common areas, including tables, placemats and chairs, particularly at every change of guest or family

  • Specific protocols for goods receipt in storage and processing environments and throughout the cycle of preparation and cleaning of dishes.

 

Common areas

  • Furnishings have been distanced one from the other to ensure safe distance

  • All unnecessary items have been removed from the lobby and corridors (e.g. candy, brochures, newspapers, etc.)

  • All doors, where possible, remain always open

  • Signage to respect social distancing between guests and between staff and guests

  • Hydroalcoholic gel available in all common areas

  • Reinforced cleaning service in all common areas with special attention to high contact surfaces

  • Cleaning of air conditioning filters has been intensified and ventilation level increased

 

Bar and Restaurant

  • Adoption of all reinforced cleaning and disinfection measures applied in common areas

  • Temporary closure of the à la carte restaurant only, with fast delivery service provided by an excellent nearby restaurant

  • Specific protocols for goods receipt in storage and processing environments and throughout the cycle of preparation and cleaning of dishes.

  • Premises capacity has been redesigned to ensure social distancing

  • Regulated entry

  • Hydroalcoholic gel available

  • Distance of at least 1 meter between chairs of different tables

  • Face mask is always mandatory for staff while guests can remove it when sitting at the table

  • Use of electronic payment whenever possible

 

Meeting and Events

  • The entire hotel staff wear face masks and is properly trained on the necessary health measures

  • Signage to maintain social distancing

  • Plexiglassplaced on welcome desks

  • Removal of allstationery

  • Hydroalcoholic gel available to participants

  • It is recommended to take breaks outdoors (according to the capacity and weather conditions). Where not possible, the break is served in individual trays to each participant

  • Doors open to ventilate restrooms, meeting rooms and foyers

  • Daily cleaning during breaks and at the end of each meeting

  • Disinfection of switches, handles, chairs, tables and floors

  • Existing provisions concerning à la carte restaurant are applied for catering phases of events. Moreover, any buffet is served to the dish exclusively by the staff

  • Non-contact infrared thermometers are available to organizers, customers and users on request

  • Use of the elevator is limited to one person at a time

 

Swimming pool, gym and spa

  • Temporary closure of spa and gym. Swimming pool opens from the 11th of July

  • Social distancing of at least 1 meter

  • Distance of 4 meters between umbrellas poles

  • Distance of at least 1.5 meters between sun loungers

  • Crowding density in water, solarium and green areas with index not less than 7 sqm of surface per person

  • Availability of hand sanitizer

  • Obligation to store all clothing and personal items inside the personal bag

  • Periodic check of water values

  • Compliance with the usual hygienic safety standards in water
  • Regular and frequent cleaning and disinfection of common areas, changing rooms, showers, toilets and equipment, particularly at every change of guest or family

 

Guests will only have to enjoy their stay.
See you soon!